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Author Topic: Customer Survey  (Read 4699 times)

Aussie Sapphire

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Customer Survey
« on: March 10, 2010, 06:21:22 PM »
Gday all,

just in the last stages of getting ready for Minerama and got a few new things on the boil.

First off is a customer survey that we are doing - we try our best to do a good job but there is always room for improvement so we really want to hear your feedback.

Just to encourage you to fill this out (we know they can be a bit of a pain), there is an Aussie Sapphire $50 gift voucher up for grabs.  You have to add your email address to be eligible for the prize draw - this is optional if you want to fill out the survey anonymously.  Prize drawn 5:00pm 31st March.

Download the survey here (just a page - will only take a few moments) and fax (02 6732 4167) or email (info@aussiesapphire.com.au) it back to us.  Fill it in and you might win!!

Secondly is a new discount scheme for lapidary clubs.  If you represent a lapidary club, please contact us and we can set your club and members up with a special discount code.  5 to 10% discount on almost all of our product range (there are some exceptions).  See more about the scheme here.

And since we think of ALF as a "virtual" lapidary and gem club, this offer is open to ALF members also.  See the separate thread in the "Members Only" area for more details.

For those members who will be at Minerama, see you there - we may need a reminder of your name (everyone looks the same via email  8) and our memory is not always 100% under pressure).  Cheers to everyone else.
Andrew and Leah
« Last Edit: March 10, 2010, 06:35:46 PM by Aussie Sapphire »
Aussie Sapphire - The Lapidary Warehouse

mehoose

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Re: Customer Survey
« Reply #1 on: March 11, 2010, 02:20:59 PM »
LOL, hope you've had some happy pills to read my form.  ;)
Keep em comin!!!

Aussie Sapphire

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Re: Customer Survey
« Reply #2 on: March 11, 2010, 04:27:55 PM »
thank you Merryn,

First cab off the rank!!  and good feedback to boot.

dont be shy - every has a chance to win.

cheers
Leah
Aussie Sapphire - The Lapidary Warehouse

moonshadow_dancer

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Re: Customer Survey
« Reply #3 on: March 12, 2010, 11:42:10 AM »
Hi Andrew and Leah,

I would love to fill out the survey form, I just haven't got a clue how to send it or fil it out without printing it out. When I say about sending it, my ISP has been having so many problems lately that I can only recieve emails but can't seem to send them. Plus staying logged on for more then a few minutes seems like the challenge of the century.

I do think it is a great idea though and wish all who participate the best of luck.

I will do it if things get fixed on dreamtilts end or attempt to change servers as this is giving me the heeby jeebies.

Take Care,
Deb  :-\
Ron and I have an Appointment to do some Laps ;) ;D

mehoose

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Re: Customer Survey
« Reply #4 on: March 12, 2010, 11:44:47 AM »
Deb,
I just copied it and put it into word so I could do the answers. Then saved as pdf and sent that. Wasn't pretty like the original but I think Leah worked it out.  ;)
Keep em comin!!!

moonshadow_dancer

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Re: Customer Survey
« Reply #5 on: March 12, 2010, 12:03:27 PM »
Thanks Chooky,

I will try that then just figure out how to send it as got no ink, no email etc etc :-\

Hugs,
Doobs
Ron and I have an Appointment to do some Laps ;) ;D

mehoose

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Re: Customer Survey
« Reply #6 on: March 12, 2010, 12:09:45 PM »
LOL, Doobs, attach it to your email as pdf, no ink needed.  ;D
Keep em comin!!!

moonshadow_dancer

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Re: Customer Survey
« Reply #7 on: March 12, 2010, 12:29:46 PM »
That sounds like a good plan, now how am I goignt to get an email to send, I haven't been able to for approx 3 weeks now :(
Ron and I have an Appointment to do some Laps ;) ;D

mehoose

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Re: Customer Survey
« Reply #8 on: March 12, 2010, 12:34:55 PM »
LOL, mebe Leah will forgive you if you send it, answers only or sumthin in a pm.  ;)
Keep em comin!!!

moonshadow_dancer

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Re: Customer Survey
« Reply #9 on: March 12, 2010, 12:51:18 PM »
hehe maybe, gonna try to find out what is my ISp's problem though as I miss being able to email.
Ron and I have an Appointment to do some Laps ;) ;D

Jimnyjerry

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Re: Customer Survey
« Reply #10 on: March 18, 2010, 10:06:51 AM »
On line  :o

Too late did mine at Minerama  ;D
I try to take one day at a time, but sometimes several days attack me at once.

Aussie Sapphire

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Re: Customer Survey
« Reply #11 on: March 31, 2010, 05:52:17 PM »
and the winner is......


(  drum roll please    ;)  )


winner of the customer survey prize draw was randomly selected at 5:00 pm this afternoon and the lucky winners are:
 Ken and Kathy Siegal (from Stanthorpe way).

We will be sending out an email to them very shortly.

Thank you to everyone who sent in a survey - the feedback was very pleasing and it has given us some good ideas going forward.

One surprising thing was the number of regular customers who didnt realise we have a 1800 telephone number so perhaps we'll be making this more visible on the website.

Didnt get many new ideas for new products but the few suggestions were good ones.  Regarding the DiaStiks - we're way ahead of you Merryn - already in stock but not listed (on the to-do list now).

Thanks again to everyone who participated. 
cheers from Andrew and Leah

Aussie Sapphire - The Lapidary Warehouse

mehoose

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Re: Customer Survey
« Reply #12 on: March 31, 2010, 06:41:13 PM »
Quote
we're way ahead of you Merryn

EXCELLENT  ;D
Looking forward to seeing the ideas that sparked the hmmebe factor.


Great big congrats to Ken and Kathy.  :D

Keep em comin!!!

Bluey Zarzoff

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Re: Customer Survey
« Reply #13 on: April 03, 2010, 10:18:32 PM »
One surprising thing was the number of regular customers who didnt realise we have a 1800 telephone number so perhaps we'll be making this more visible on the website.

I didn't either. Needs to be more prominent I believe. Definitely does help for getting the punters in.

Not talking about this lot they are already converted. ;D

Sorry if my meagre contribution was not much.

You guys have something amazing going here. What you are doing is just the ducks n**s for Aussie gem nuts. Keep up the great work.
I started out with nothing
And still have most of it left.

-----------------------------------
Women will never be equal to men until they can walk down the street with a bald head and a beer gut, and still think they are sexy.

moonshadow_dancer

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Re: Customer Survey
« Reply #14 on: April 03, 2010, 10:43:37 PM »
Woohoo!! A big congrats to the winners, and glad some good feedback happened ;D
Ron and I have an Appointment to do some Laps ;) ;D

 

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